The Dorset Charcoal Company

Return and Refund Policy

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If you are not entirely satisfied with your purchase from The Dorset Charcoal Company, then we're here to help.

 

Returns

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You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

 

Refunds

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Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Contact Us

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If you have any questions on how to return your item to us, contact us.

Email: enquiries@dorsetcharcoal.co.uk

Telephone: +44 (0) 1258 818 176

 

Resolve Customer Complaints

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Should you have any issues with our service or products, click here for advice on how to resolve any consumer complaints.